How can I cancel my Roadpass Pro membership?

Note that auto-renewal is on by default for all subscribers. Click into the appropriate section below for more information on how to cancel your subscription depending on where you signed up.

Purchased on our website

If you purchased a Roadpass Pro subscription on our website, you can manage your subscription by following the steps below.

  1. Go to https://billing.roadpass.com/
  2. Enter your email address
  3. Then you'll be asked to check your email inbox to verify your account and continue. 
  4. Click the link in that email to manage your subscription and click the Cancel Subscription button.

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Purchased on iOS / Apple App Store

If you purchased a Roadpass Pro subscription in our iOS app, you can manage your subscription within Apple's subscription manager. Follow the steps below or learn more about managing Apple subscriptions by clicking here.

From your iPhone:

  1. Open the Settings app on your phone.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the Togo RV/Roadpass Pro subscription.
  5. Tap Cancel Subscription.
    If there is no Cancel button, the subscription is already canceled and won't renew.

From your Mac:

  1. Open the App Store app.
  2. Click your name. If you can't find your name, click Sign In.
  3. Click Account Settings.
  4. Scroll to Subscriptions, then click Manage.
  5. Next to the Togo RV/Roadpass Pro subscription, click Edit.
  6. Click Cancel Subscription.
    If there is no Cancel button, the subscription is already canceled and won't renew.

When you're looking at the subscription in your Apple account, if it says "Expires [date]" then auto-renewal has already been turned off and there will be no further charges. If it says "Renews [date]" then auto-renewal is still on and there should be an option to cancel.

Note that we cannot manage subscriptions that were purchased through Apple. You will need to cancel renewal within your Apple settings or contact Apple if you need help doing this.

Purchased on Android / Google Play Store

If you purchased a Roadpass Pro subscription in our Android app, you can manage your subscription within the Google Play Store subscription manager. This can be found on your Android devices within the Google Play Store options menu.

Follow the steps below or learn more about managing your Google Play subscription by clicking here.

From your Android phone:

  1. Open the Google Play app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Select the Togo RV/Roadpass Pro subscription.
  5. Tap Cancel subscription.
  6. Follow the instructions.

From your computer:

  1. Go to play.google.com.
  2. At the top right, click your profile icon.
  3. Click Payments & subscriptions.
  4. Next to the Togo RV/Roadpass Pro subscription, select Manage.
  5. In the confirmation pop-up, click Cancel subscription.

If you aren't sure where you purchased Roadpass Pro, please contact us and let us know the email on your Roadpass Pro account. We'll be able to confirm where your subscription was purchased and either cancel it for you or point you in the right direction if it needs to be canceled through Apple.

If you already canceled future auto-renewals and are looking for a refund, learn more about how to request a refund here: How can I request a refund for my subscription?

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