How to Cancel Your Subscription
Note that auto-renewal is on by default for all subscribers. Click into the appropriate section below for more information on how to cancel your subscription depending on where you signed up.
Canceling your subscription ensures that you won't be charged again. Keep in mind that after canceling, you will continue to have access to membership benefits for the remainder of your subscription.
If you purchased a Roadpass Pro subscription on our website, you can manage your subscription by following the steps below.
- Go to our billing portal by clicking here
- Enter your email address
- Then you'll be asked to check your email inbox to verify your account and continue.
- Click the link in that email to manage your subscription and click the Cancel Subscription button.
If you don't see an option to cancel or are having difficulty finding the cancelation button, please contact us ASAP at support@togorv.com and we'll help you out!
If you purchased a Roadpass Pro subscription in our iOS app, you can manage your subscription within Apple's subscription manager. Follow the steps below or learn more about managing Apple subscriptions by clicking here.
From your iPhone:
- Open the Settings app on your phone.
- Tap your name.
- Tap Subscriptions.
- Tap the Togo RV/Roadpass Pro subscription.
- Tap Cancel Subscription.
If there is no Cancel button, the subscription is already canceled and won't renew.
From your Mac:
- Open the App Store app.
- Click your name. If you can't find your name, click Sign In.
- Click Account Settings.
- Scroll to Subscriptions, then click Manage.
- Next to the Togo RV/Roadpass Pro subscription, click Edit.
- Click Cancel Subscription.
If there is no Cancel button, the subscription is already canceled and won't renew.
When you're looking at the subscription in your Apple account, if it says "Expires [date]" then auto-renewal has already been turned off and there will be no further charges. If it says "Renews [date]" then auto-renewal is still on and there should be an option to cancel.
Note that we cannot manage subscriptions that were purchased through Apple. You will need to cancel renewal within your Apple settings or contact Apple if you need help doing this.
If you purchased a Roadpass Pro subscription in our Android app, you can manage your subscription within the Google Play Store subscription manager. This can be found on your Android devices within the Google Play Store options menu.
Follow the steps below or learn more about managing your Google Play subscription by clicking here.
From your Android phone:
- Open the Google Play app
.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions
Subscriptions.
- Select the Togo RV/Roadpass Pro subscription.
- Tap Cancel subscription.
- Follow the instructions.
From your computer:
- Go to play.google.com.
- At the top right, click your profile icon.
- Click Payments & subscriptions.
- Next to the Togo RV/Roadpass Pro subscription, select Manage.
- In the confirmation pop-up, click Cancel subscription.
If you aren't sure where you purchased Roadpass Pro, please contact us and let us know the email on your Roadpass Pro account. We'll be able to confirm where your subscription was purchased and either cancel it for you or point you in the right direction if it needs to be canceled through Apple.
Refund Policy
All membership payments are non-refundable, per the Terms of Use agreed to upon signup.
If you’re a new user and started a free 1-week trial, you will not be charged until the trial has ended. To avoid being charged, you must cancel prior to the end of the trial. After the trial is over and the subscription is paid for, then you will have access to the membership benefits for the subscription period.
If you’re an existing member, your subscription renews automatically unless you cancel prior to the end of your subscription period. We have a no-refunds policy and send renewal reminder emails to remind you to review and manage your subscription prior to the renewal date.
Apple Subscriptions
If your subscription was purchased in our iOS app and the subscription is listed under your Apple ID, your payment was processed directly by Apple and you must request a refund through the App Store by following the steps here. We cannot issue refunds for Apple purchases.