Do I qualify for a refund?
Togo RV Refunds are given within the first 48 hours of purchasing the product. If you have purchased the product and it has been over 48 hours. Please get in touch with us at firstname.lastname@example.org.
Refunds may be given based on trip interruptions but there are no refunds or credits for partially used subscriptions. We do want you to be happy with the service so please contact us and we will try to accommodate you even if a refund isn't available.
If you subscribed through the Apple/iTunes:
If you've subscribed to Togo RV Plus Membership using your Apple ID, refunds are handled by Apple, not Togo RV. All refunds are granted entirely at the discretion of Apple. To request a refund from Apple, please follow the steps below:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If you subscribed through Google Play:
If you've subscribed to Togo RV Plus Membership using your Google Play account you can request a refund directly from Google:
- On your computer, go to play.google.com/store/account.
- Click Order History.
- Find the order you want to return.
- On the order, click More .
- Select Request a refund or Report a problem and choose the option that describes your situation.
- Complete the form and note that you would like a refund.
- You will see a message saying "thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to two business days.
- If you don't see the order, you may have bought it using a different Google Account. Please verify your login/user name is correct.