If you signed up for a 1-week free trial of Roadpass Pro, click into the appropriate section below for more information on how to cancel your subscription depending on where you signed up.
Canceling your subscription ensures that you won't be charged again. Keep in mind that after canceling, you will continue to have access to membership benefits for the remainder of your free trial.
If you started a Roadpass Pro trial on our website, you can cancel it by following the steps below.
- Go to https://billing.roadpass.com/.
- Enter your email address.
- Then you'll be asked to check your email inbox to verify your account and continue.
- Click the link in that email to manage your subscription and you should see a page like the one shown below.
- Click the Cancel Subscription button to cancel after your free trial period is over.
- You'll be asked to enter your email once more and then click Confirm Cancellation.
If you started a Roadpass Pro trial in our iOS app, you will need to cancel at least 24 hours before the trial ends to avoid being charged for the annual subscription. The free trial will need to be canceled through the Apple ID settings on your device. Follow the steps below or learn more about managing Apple subscriptions by clicking here.
From your iPhone:
- Open the Settings app on your phone.
- Tap your name.
- Tap Subscriptions.
- Tap the Togo RV/Roadpass Pro subscription.
- Tap Cancel Subscription.
If there is no Cancel button, the subscription is already canceled and won't renew.
From your Mac:
- Open the App Store app.
- Click your name. If you can't find your name, click Sign In.
- Click Account Settings.
- Scroll to Subscriptions, then click Manage.
- Next to the Togo RV/Roadpass Pro subscription, click Edit.
- Click Cancel Subscription.
If there is no Cancel button, the subscription is already canceled and won't renew.
When you're looking at the subscription in your Apple account, if it says "Expires [date]" then auto-renewal has already been turned off and there will be no further charges. If it says "Renews [date]" then auto-renewal is still on and there should be an option to cancel.
Note that we cannot manage subscriptions that were purchased through Apple. You will need to cancel renewal within your Apple settings or contact Apple if you need help doing this.
If you started a Roadpass Pro trial in our Android app, you will need to cancel at least 24 hours before the trial ends to avoid being charged for the annual subscription. You can manage your subscription within the Google Play Store subscription manager. This can be found on your Android devices within the Google Play Store options menu.
Follow the steps below or learn more about managing your Google Play subscription by clicking here.
From your Android phone:
- Open the Google Play app
.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions
Subscriptions.
- Select the Togo RV/Roadpass Pro subscription.
- Tap Cancel subscription.
- Follow the instructions.
From your computer:
- Go to play.google.com.
- At the top right, click your profile icon.
- Click Payments & subscriptions.
- Next to the Togo RV/Roadpass Pro subscription, select Manage.
- In the confirmation pop-up, click Cancel subscription.
If you aren't sure where you started your Roadpass Pro free trial, please contact us and let us know the email on your Roadpass Pro account. We'll be able to confirm where your subscription was purchased and either cancel it for you or point you in the right direction if it needs to be canceled through Apple.
If you did not cancel the free trial in time and have already been charged for a Roadpass Pro subscription, you can request a refund by submitting this form. In your message, please include the email associated with your Roadpass Pro account as well as the reason you are requesting the refund.
Apple Subscriptions
If your subscription was purchased our iOS app and the subscription is listed under your Apple ID, your payment was processed directly by Apple and you must request a refund through the App Store by following the steps here. Togo RV cannot issue refunds for Apple purchases.